We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ourshoptime@gmail.com.
We do not provide free return shipping labels.
If you wish to return an item, the return shipping cost will be your responsibility. Please ensure the package is securely packed and shipped using a trackable service.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ourshoptime@gmail.com.
Return Eligibility & Time Frame
We accept returns within 30 days of delivery for most eligible products. To qualify for a return, items must:
Be unused and in original condition
Include original packaging
Not be marked as final sale
Not be damaged due to misuse
If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the issue. This helps us resolve your case quickly.
Because we operate as a dropshipping store, some products may ship from different fulfillment partners. Return instructions may vary slightly depending on the supplier, but our support team will guide you step by step.
We encourage customers to review product descriptions carefully before ordering. If you are unsure about sizing, specifications, or features, our support team is happy to assist before purchase.
How to Request a Return or Refund
Requesting a return is simple:
Email our support team with your order number.
Explain the reason for return.
Attach photos if the product is damaged or incorrect.
Once approved, we will provide return instructions. Please do not send items back without contacting us first, as this may delay your refund.
After we receive and inspect the returned item, we will notify you about approval status. If approved:
Refunds are processed to your original payment method.
Processing time typically takes 5–10 business days depending on your bank or payment provider.
Shipping fees may be non-refundable unless the return is due to our error (wrong or defective item).
Our goal is to resolve issues quickly and fairly so you can shop with peace of mind.
Exchanges, Cancellations & Customer Commitment
Order Cancellations
Orders can be canceled within 12 hours of placement. After processing begins, cancellation may not be possible.
Exchanges
We only replace items if they are defective or damaged. If you need a different size or variation, you may need to place a new order after returning the original item.
Non-Returnable Items
Certain items such as clearance products, personalized items, or hygiene-related products may not be eligible for return.
